FAQ

FAQ

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Please send us an email at info@justprinted.ca or complete the contact us form with details of your request, including any customization or specific designs you have in mind and we’ll send you a final quote. If further information is required, our team will follow up to discuss.

It’s never too early to get in touch! We recommend placing your order a minimum of 4 weeks in advance of your event date to ensure ample time for design and production. However, we understand that every event is unique so feel free to contact us to discuss your specific timeline requirements.

Absolutely! All of our templates are fully customizable. Whether you’d like to adjust the colours, fonts, text, layout, or any other design elements, we’re happy to make those changes for you, free of charge! Our goal is to ensure the final design reflects your vision perfectly.

No problem! You don’t need to know all the specifics to begin your order. If you’re not sure what design you’re looking for, our team is happy to help brainstorm ideas and guide you through the creative process. We can also show you some of our popular templates, and from there, we can work together to develop something that fits your event.

We require the finalized seating list a minimum of 2 weeks prior to print. A member of our team will provide you with a fillable template.

We strive to accommodate rush orders and last-minute changes whenever possible, depending on our current workload and production schedule. Please contact us as soon as possible to discuss urgent requests, and we’ll do our best to assist you. Additional fees may apply.

After discussing your initial design concept, we’ll provide you with a digital proof for review. You’ll then have the opportunity to request any further revisions before finalizing the design to ensure it meets your expectations. Should you require more than three rounds of revisions, an additional design fee will apply. Please note, it is extremely important that you thoroughly review your final proofs. We always recommend having a second or third set of eyes to assist! The client is responsible for ensuring the correct spelling, dates, times etc. Once final approval is received, the design is sent to production and all prints become final sale.

We take pride in owning and operating our state-of-the-art commercial inkjet printer. Powered by water-based latex ink, this cutting-edge technology offers an unparalleled colour range for a vibrant and fade-resistant finish. It also produces odourless prints, ranking as one of the most eco-friendly printers on the market. By handling every step of the printing process in-house, we’re able to maintain quicker turnaround times and more affordable pricing.

We offer free pickup in Hamilton. For clients outside of Hamilton, we provide delivery to Burlington, Oakville, Milton, Mississauga, Brantford, Grimsby, and Niagara for an additional fee.

Yes, we offer event day delivery and setup based on our schedule and availability. However, to ensure a smooth and stress-free day, we encourage clients to pick up their items in advance whenever possible. If you prefer delivery or setup on the day of your event, please let us know when placing your order, and we’ll work with you to have your signage properly displayed. Delivery fees apply.

While the size of your seating chart is ultimately your decision, kindly note that the size of the sign will impact the font size. For events with a guest count of 100 or more, we recommend a minimum size of 3′ x 6′ for your seating chart. This dimension allows the text to be seen from a further distance, reducing crowding on your big day. For events exceeding 175 guests, we recommend opting for an even larger size or a double/triple seating chart configuration. Still not sure? Send us a message and a member of our team will be happy to guide you through some options.

Foam core signs are lightweight and versatile, but they require additional support to stand upright. We offer specially designed adhesive backings to make your foam-core signs self- standing. These backings are available for purchase and can be added at any point during your order process.

Yes! We can add grommets to your sign at no additional charge for easy and secure hanging. Grommets not only give your sign a polished, professional look, but they also reinforce the holes, preventing fraying or tearing, especially for outdoor or high-traffic use. Whether you’re using ribbon, rope, or hooks, we can customize the placement of the holes to suit your needs—just let us know where you’d like them (e.g., corners or along the top).

Yes! You are welcome to provide your own artwork, logos, or images for your sign. Just make sure the files are high-quality (preferably in vector format or at least 300 DPI) to ensure the best print results. Our team will work with your provided files and integrate them into the design seamlessly.

Yes, we do! Gift vouchers are a thoughtful way to help create a memorable wedding planning experience. Simply choose a bundle and connect with us to purchase a digital gift voucher. The soon-to-be-bride can redeem the voucher for the desired bundle package and begin the full creative journey with our expert team. From colours and designs to personalized details, she’ll enjoy a fully collaborative experience that brings her unique vision to life.

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